Why is the on board mail client a load of rubbish (not the word i would have chosen but ther you are)

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i am trying to import my contacts to email have added all the v card files to my contacts yet i dont have them when i try to add an email address from contacts i am fairly proficient with computers but this is the most useless pos ive ever come across
im doing this for my nan by the way im not stupid enough to install windows 8 the point is how do you import contacts into the onboard mail client 
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Hi,
I can imagine the inconvenience you have experienced. I will try to help you in fixing the issue.
Firstly, please let us know what version of mail client you are using.
Meanwhile, to make the issue clear, would you please capture a screenshot or take a photo on the error appeared and share with us?
Regards,
Kelvin hsu
TechNet Community Support