Why is it difficult to put a movie on ipod nano?

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I bought a new ipod nano (8gig) and i just want to put a movie on it. I am finding it difficult to do so through itunes 7.0. I called tech support and they said i needed a help drive. I thought it would be simple task. If any1 could help that would be great.
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Assuming this nano is a new 3rd gen (you are posting in the forum for older iPod nanos which do not support video transfer and playback) try updating your iTunes to the latest version.
iTunes download.
Sorry, I have no idea what a "help drive" is.