When installing Illustrator, I get an error message not listed in the FAQ's

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The above is the error I receive when trying to install Illustrator. Is this a known issue, or specific to my operating system?
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Pat,
Thank you for responding. I'm experiencing the same runaround. I don't know which Illustrator link to click, and the one I did click wound up giving me the same error message. I think the problem is I need to download it to the Cloud or to Google Drive. I don't seem to have an option for where Illustrator can be downloaded. I read on the Chromebook website that there is no hard drive on a Chromebook, that everything needs to be downloaded and retrieved to/from the Cloud. I need CS6 Illustrator and also need Adobe Photoshop for my class.
When I tried downloading I also noticed I was in an area for people who haven't paid. How do I download it as part of my subscription?
If downloading to the Cloud is possible, how do I access and retrieve programs downloaded to it?
Best,
Stephanie

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