What does "Ref Error: AGI_FB not defined" mean please?. It comes up every time on one of my favourite websites.

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When I log in to this website I get this message box "Ref Error: AGI_FB not defined" I have no idea what it means, or how to address it.
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Error 2000-2009 (2001, 2002, 2005, 2006, 2009, and so on): If you experience this issue on a Mac, disconnect third-party devices, hubs, spare cables, displays, reset the SMC, and then try to restore. If you are using a Windows computer, remove all USB devices and spare cables other than your keyboard, mouse, and the device, restart the computer, and try to restore. If that does not resolve the issue, try the USB issue-resolution steps and articles listed for Error 1604 above. If the issue persists, it may be related to conflicting security software.
Above from:
http://support.apple.com/kb/TS3694
Are you talking about restoring?  A reset is:
Reset iPod touch:  Press and hold the On/Off Sleep/Wake button and the Home
button at the same time for at least ten seconds, until the Apple logo appears.