UCXX agent are reserved state

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IN UCXX 7.0 , every day two to three times ucxx agent are getting reserved starte, then we are restaring the CXX services.
As per cisco document, I enable the interruptible option under the palyprompt, but no any success.
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Hi
To figure out precisely the cause of the issue we  will require in  MIVR/CAD trace analysis. I will  suggest you to open a TAC case in this regard.
Thank you
Anuj