Signing into Adobe

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I purchased Actrobat Reader to convert PDF fimes to word documents. Everytime I attempt to sign in a pop up appears that sates there is a network connection problem. Why is this ? I happens all of the time. I NEED SOME HELP WITH THIS.
Thank you.
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Hi DJB12131960,
We are sorry for the inconvenience caused to you.
Please visit: http://www.adobe.com/exportpdf and sign in with Adobe id and password. And check if you are able to login.
I checked your subscription status and it is working fine it seems.
Please let me know the status.
Regards,
Ajlan Huda.

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