Shuffle 2nd Gen Reset Utility issues?

Advertisement
I have a second generation iPod shuffle that I haven't used in years and when I go to plug it in, iTunes tells me I need to do some iPod Reset Utility, then I click More Information and it directs me to this page:
About iPod Reset Utility
When I click the link to download the necessary software
http://support.apple.com/downloads/iPod_Reset_Utility_1_0_4_for_Windows
"We're sorry. (404)"
Where can I go to get the reset utility set up download?
Advertisement

Replay

Hi xBlaine,
Welcome to the Apple Support Communities!
I understand that when you connect your iPod shuffle (2nd generation) to your computer you are prompted to run the Reset Utility but the link is no longer active. What I would suggest in this situation would be the steps located in the attached article. The article outlines how to reset, restart, reinstall, and restore the iPod.
Apple - Support - iPod - iPod shuffle (2nd generation) Troubleshooting
https://www.apple.com/support/ipod/five_rs/shuffle2gen/#
Have a great day,
Joe