RoboHELP 6 Crashes When Importing Word 2003 File

Advertisement
Discovered this today by accident (after modifying a Word
2003 file that I was previously able to import to "test" Help files
using both RH HTML and RH for Word (both V6) and thought I'd report
it because it appears to be a bug:
If you select the following option in the Word file that you
are importing, RoboHelp will crash during the import:
Tools, Options, General tab, Web Options, Files tab,
Organize supporting files in a folder
When you do the Import Word file action from RoboHelp, it
starts the import then issues a Microsoft C++ Debug Library message
box that says:
Debug Error!
Program: C:\Program Files\Adobe\RoboHelp
6.0\RoboHTML\RoboHTML.exe
abnormal program termination
(Press Retry to debug the application)
Abort Retry Ignore
Doesn't matter what you select. RoboHELP crashes and the Word
file is not imported.
Wanted to report this here in case someone else runs into
this. It cost me a lot of time today.
KC
Advertisement

Replay

Hi Peter
Thank you for the suggestion. I created a new project, new
folders, imported the files a few at a time & compiled it each
time (with one build tag in it) and found that only two files made
it crash. On the one file, I removed the tables (which had no
merged cells) from the project and it worked. The other file was
removed completly and I will re-do that page.
I then opened my current project (with all links &
pictures etc TOC working) and imported the changed file and removed
the other file and wala....I have a useable project.
The project was on our own software so unfortunately I would
not be able to share it.
Being a relativley new (1.5 yrs) user, I find running into
bugs are brutal....Thanks for all your help.

Photoshop Elements 12 Organizer crashes when importing m2ts files

When I import my collection of images and videos using "Import / From file and folders...", Photoshop Elements 12 Organizer crashes when importing one of my .m2ts files.  When I debug it I get: Unhandled exception at 0x1543025B (mc_demux_mp2_ds.

HELP! Premiere CS5 crashes when importing Nikon D300 avi

Just purchesed CS5. It crashes when importing Nikon D300 avi files (which is why I upgraded from CS4 in the first place.vista 64 (home premium) 8 GB RAM Intel quad core CPU 2.66 ghz array of 720 drives (800gb free) nvidia 9800 dual monitors mainconce

Flash cs5 keeps crashing when importing images.

Flash cs5 keeps crashing when importing images onto stage.  I plan on tracing a drawing I made.  They aren't that big so I don't know why cs5 crashes.  Any ideas how to fix that? Thanks I'm using windows 7- 64 bit. Quard processor and 8 gb of ram Her

Adobe Premiere Pro CS6 crashing when importing HDV Video

For some reason I keep getting crashes when importing HDV (720p60) video into the timeline of Adobe Premiere Pro CS6.  This has happened on two different machines, with similar specs. Per the suggested guidelines, here are the specifics: Version of P

Fcp crashes when importing h.264

fcp now crashes when importing h.264 (not intending to edit with it). was able to import it yesterday but not today. fcp seems to work fine otherwise. here's some of the error report if that means something to anyone. does KERN_INVALID_ADDRESS mean a

Why does safari 5.1.2 crash when  large amount of files are put in the "automatically import" folder

I'm trying to consolodate a few small librarys. Condense and remove all the  lower res duplicates. Sometimes it works but safari crashes when i put more than a few files for import into  the automatically import foldwer that is inside the itunes medi

InDesign CS3 crashes when importing multiple files.

I've got a new box that's been running pretty solid for several weeks now. It's Win 7 with 8 gigs. Just last night it starts crashing when I'm importing multiple files. Doesn't matter if it's JPGs, TIFFs, or PDFs. I can import all the same files one

DVD Studio Pro 4.0.3 crashes when import m2v files...please help me

All of a sudden, DVD Studio Pro 4.0.3. doesn't like any of my m2v files created by Compressor 2.0.1 these are the same m2v files I imported and burned into DVDs a couple months ago...and any new m2v files I create with Compressor...cause DVD Studio P

Fuzzy graphics when importing Word document

My apologies if this has been asked and answered before. When I import a Word 2010 file into RoboHelp 9 (or 8), the screenshots grabbed with Snag-it look very low-res.  If I save the screenshot separately from the Word file, it looks fine  in a graph

After effects CS3 crash when importing

Hello First sorry for my bad English :x For few weeks, my AE CS3 crash when I import something: .avi .mov .jpg ... I can open .aep, make compositions or create solids but importation always crash AE :s I have already uninstall/install AE 10 times and

Premiere Pro CC 14 Crashing When Importing, Exporting

I am running Premiere Pro CC 2014.0 on Windows 7 Pro Processor: Intel(R) Core i7-4770 GPU @3.40GHZ RAM: 24GB GFX Card: Intel HD Graphics 4600 Mercury Playback - No No 3rd party extensions, just Premiere The program was running fine up until yesterday

Crash when importing psd (PSL Cache error)

Hi, When I import a Photoshop file, AE crashes with this alert: After Effects Alert Last log message was: <140735304074000> <SyncService> <4> CheckConnection: 3. Generating crash log, which may take a few minutes. I'm following the instr

CS5 crash when importing from external library

Hello. I am using Flash CS5 on Win7 64 bit. I have made a flash site. On this site I am trying to add a photo gallery. I bought a flash XML photogallery from Active Den. The gallery is working fine but to get this into my site I need to import the li

IMovie crashes when importing video from a camcorder

Hello, I'm using iMovie, and I'm trying to import the video from my camcorder (sony HDR-PJ260VE). But when I clicked the camera button, iMovie crashes. iMovie does crash every time I try to press the import button. However, importing from video file

Premiere Elements 11 crashes when importing from a DVD

Hi, I'm having trouble with my Adobe Premiere Elements 11.  I am trying to get footage off a set of DVDs I shot a while back (shot on a DVD cam, I forget what  the model is cuz it wasnt mine)  Anyway,  Everything went fine for the 1st 3 DVDs,  but wh

FHMX Crashes When Importing and Saving

I am using one of the 24" iMacs and FreeHand crashes whenever I Save As (it doesn't happen when I save over a file that I've started and saved previously). I am also trying to save directly to a Network drive. It doesn't crash as much when I save to

IPhoto crash when importing photos

Dear all I have met an iPhoto crash issue for a month. Before, the iphoto worked well with my iPhone 5s and I can import photos through iPhoto. However, it keeps crashing when I try to import photos from my iphone. The problem happens when iPhoto rea

IPhoto 9.5 - crashes when updating iPhoto Library file

I have updated my MacBook Pro system software to 10.9, and updated iPhoto & iMovie.  The new version of iPhoto (9.5) now crashes when attempting to update the iPhoto Library file. I cannot view any photo files. Any assistance would be appreciated The

Error when Importing a txt file in FDM 11.1.2

Hi, I'm getting the following error when I try to import a txt file in FDM. I want to load it in HFM Error: An error occurred importing the file. Detail: Data access error ** Begin FDM Runtime Error Log Entry [2010-10-18 13:07:03] ** ERROR: Code.....