My account is active and paying per month for Acrobat Pro. Why I cannot open files and the screen asks for serial number?

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my account is active and paying per month for Acrobat Pro. Why I cannot open files and the screen asks for serial number?
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I don't work for Adobe but it seems to me you might be signing in to Acrobat with the wrong Adobe ID.
Check the Adobe ID you use in Acrobat.
Check this Adobe ID on Adobe's to make sure that it has an active subscription.