Interaction history in ICWC not showing dates
The interaction history in ICWC(CRM 5.0,SP8) is not showing the date of the interactions viz., service ticket, interaction record. Is there any setting to be done for this? Please guide.
IMG>CRM>Master data >BP>Accounts and Contact Persons in the Portal-->Specify Display Options for Interaction History/Activities/Opportunities
Select the area as -
SAP_CRM_CUST_INTERACT_CENTER or your relevant area
and make the settings for interaction history. you should be able to se the Fact sheet details with dates
Please reward if helpful