Hello all, Microsoft Dynamics CRM 2013 receives all mail since it was activated, the emails were in Outlook before CRM be active not appear. I do not have the backup of independent Outlook but Microsof Exchange Server. How do I import mail from Exchange to CRM? Please would like response! Many thanks Best regards
1. CRM is not a backup for Exchange. So while I get while there can be business value of old email in CRM, don't treat it like a backup system.
2. If you use the Dynamics CRM Outlook Plugin, as a user you can just go back to your old email archive and click "Track in CRM". This will also give you the granularity of what's relevant and what's not for storing in CRM.
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