I work for a university and we have a legal apple vendor.Can we re-install macosx for a replacement hard drive for a old macbook?Just one example.
We're not "Apple Inc." here, just users like you.
So whatever we say is not an official statement, nor does it in any way, shape, or form represent the official or unofficial policies or opinions of Apple, Inc.
But I'll offer my quick opinion, having worked in information-systems and technology support in a wide variety of environments over many years.
Question #1. "NO!"
No tech support nor repair facility, even if "Apple-authorized", is automatically empowered to install or upgrade OS X on a replacement hard drive just because it is more convenient or time-efficient. When the repair is complete, the student should be expected to (re)install the operating system themself*!
Nurturing students (and occasionally dragging them, screaming and kicking!) as budding computer-, tablet-, smartphone-users to become digitally self-sufficient is a worthy goal that any institution of higher education must pursue.
Making students totally dependent upon "Mother Support" for every little thing about their personal digital devices is a grave disservice to both the students and the people who provide the support. Support-mothered students do become life-long digital dependents, instead of taking the required time to learn enough about the care and feeding of their digital "pets" to sustain them. Entreprenurial students may choose to become 'experts' and actually help each other with their devices, and even make money doing it. Some students may even be inspired/coerced to pursue a career in tech support!!!
*By all means, if the student requests additional help (re-installing the OS), then the University should charge the student a fair price for the service, provided that the user provides the OS on original or upgrade media, or in the case of the 'digital download' upgrades (for OS X 10.7 and 10.8) provides proof of purchase for the OS upgrade, or the original purchase receipt or other recognized documentation for the purchase of the computer showing the version of OS installed when purchased. Students need to learn about personal responsibility, economics ("What is MY time really worth"?), and proper record-keeping too!
Question #2. Regarding the customized imaging software, provide it on media or a link for students to download and install it. Make it their responsibility!
Message was edited by: kostby