I received an oline fax, error message "You are not signed up for an appropriate enhanced pdf delivery option required for this request" How do I fix this?

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I received an oline fax, error message "You are not signed up for an appropriate enhanced pdf delivery option required for this request" How do I fix this?
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Hi howardw93055634,
Please tell me where you are seeing this error message. It's not one that I'm familiar with as being related to Acrobat or Reader. Is it coming from your online fax service, or does it appear when you try to open the PDF file that you received in Acrobat or Reader?
Best,
Sara