Genius can't complete "gathering information about your library" Help!
I have combed the discussion board to see what other people have done. Here's one thing I tried: quit itunes; went to home folder, then library, then preferences; deleted "com.apple.iTunes.plist"; went to itunes folder and deleted "itunes library extras.itdb" and "itunes library genius.itdb"; emptied trash; restarted iTunes. This did not work.
Does anyone have any other ideas? It looks like the Genius process is getting hung up on something, but I cannot figure out what. Thanks in advance!
Either go to ~/Library/Cookies and delete the file Cookies.plist
Or, if you don't want to delete all your Cookies, delete the relevant Apple cookies from Safari. To do so, quit iTunes, go to Safari and select Preferences -> Security -> Show Cookies. In the search text box enter apple.com. Select all of these files and click to Remove.
I did the first option and Genius worked fine afterwards.