Firmware installation iss

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I have had a zen micro for a couple of months now and I love it. But earlier today I was at the creative website and read about the new firmware (.02.05). So I checked to see if it was compatible with my current firmware, and it was. So I then downloaded and installed it. Upon installation the creative logo popped on the screen displaying the copyright info, and it is locked in that position. I have tried to use the rescue mode, but that doesn't pop up, and my computer doesn't read it as connected even tho it still is. Please can any one help me, I would greatly appreciate any info you may have about this issue.
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Replay

Hmmm, never heard of this problem before. I would suggest that you connect the player to another computer. If that doesn't help, I have nothing else. Try contacting customer support, at worst you would have to send you player in.