Error CO3 message

I have just had a new phone line set up today along with bts whole package. my broadband and phone work but the vision+ will not set up. error message just comes on screen. iv tried everything the bthelp has told me to do iv emailed them but having no luck. does anyone know what to do?


We had a similar problem, whereby our Vision and Broadband accounts had not been linked together properly, so the Vision had not activated.  It stemmed from a problem with the Broadband.
The support team on this forum were excellent and sorted it out for us