Cc lightroom trouble asking for serial number

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I purchased the cc photography package. I was able to download and open Photoshop but unable to open lightroom. It ask for a serial number. I tried the trouble shooting tips still having trouble.
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Hi Kirstygem,
If the above mentioned steps have not helped , can you please try the below mentioned article. Although its for LR3 but its still effective for the newer version .
Lightroom 3 asks for serial number launching in non-admin account
Updated kb For LR5 : Preference and other file locations in Lightroom 5
Do let us know if this worked for you or not .
Cheers,
Kartikay Sharma