Are Business Orders Processed Differently?

I placed orders for two iPhone 6+ 64 GB Space Gray phones between 3:00 AM and 3:30 AM EDT on 9/12 at  Both had estimated ship dates of 9/19.  I received emails on both later in the afternoon from [email protected] confirming the orders and saying the ship dates were now 10/28.
Is there some different process that business orders follow vs. consumer orders?  Does this process cause you to lose your place in line, so to speak?  I'm getting conflicting information from reps. Some are saying that nobody is going to get a 6+ on launch day who pre-ordered because Apple didn't have them ready.  Others are saying that the phones will ship on time after all.  Some people are saying that their orders are confirmed for the 19th (who ordered identical models to mine, and in some cases, ordered after I did), and still other people are saying they are in the same boat as me.
I have this sinking feeling that business orders require a certain amount of manual processing, or at least mine did, and that this is somehow bumping us to the back of the line!  I didn't get up at 2:50 in the morning to have my orders thrown to the side for manual processing and delays!
Maybe a Verizon rep who understanding the business customer ordering process can explain?


Hi JeffreyManwell,
Welcome to the Best Buy forum, and thank you for posting!
We do accept orders on the Saturday and Sunday; however, we allow a specific number of business days for an order to be processed and shipped.  With that being said, an order placed on Saturday may not be processed until Monday.  As far as Facebook, we do actively monitor Facebook daily and respond to emails within 1 to 2 business days.  Let us know if you have any other questions. - Shipping Costs & Timing
Best Wishes,
Derek|Social Media Specialist | Best Buy® Corporate
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