App keeps asking for serial number (which I don't have)

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I've downloaded my app (Audition) that my company already purchased for me. The app keeps asking for my serial number (which I don't have). When I'm logged into Creative Cloud, Audition appears in my account. What gives?
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Hi Ratandeep Arora
I followed the instructions, made the changes suggested, and it's still asking me for a serial number.
I can't use my app that we paid for. Very frustrating.
Zack