ADE shuts down when I connect my nook color.
Problem Event Name: APPCRASH
Application Name: digitaleditions.exe
Application Version: 9.0.1131.27
Application Timestamp: 4b51047f
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.17514
Fault Module Timestamp: 4ce7b96e
Exception Code: c0000005
Exception Offset: 0005d07e
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 07e8
Additional Information 2: 07e87bcdb70633819dbc9df994bb31a7
Additional Information 3: 29c0
Additional Information 4: 29c03bce7fbcde38a100f96526487d60
I have deactivated and deauthorized and uninstalled ADE from my computer then cleared the recycle bin. Reinstalled ADE and have exactly the same problem. My OS is Windows 7. Have been using ADE on this computer and the same Nook Color for almost a year with no issues. What happened? Can anybody help? Please .........
Margaret, I used to be able to read these error messages and decode them.
That was before Win7, however. But what I think has happened is that
something in Win7 isn't set correctly, and it's not able to process the
code that is coming from ADE. Microsoft does updates all the time, so if
it is a problem with Win7, it could have been caused by one of those
updates. I'd contact Microsoft and read or send them the text and see if
they can help you with it. I doubt that uninstalling/reinstalling ADE will
do any good because the error is coming from a Win7 system module.