Add new fields in CRM_DNO_MONITOR

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Hi,
I have a requirement to add new fields to screen of transaction_code CRM_DNO_MONITOR. I found out the badi name "CRM_DNO_MONITOR" which uses interface "IF_CX_CRM_DNO_MONITOR" implemented in class "CL_EX_CRM_DNO_MONITOR".
I tried to debug tcode CRM_DNO_MONITOR to check for which action the methods in the BADI is called, it looks like it is not calling at all and generates the screen.
Please suggest how to add more fields in the screen using this BADI or any other way to add new fields.
Thanks
Prasad
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Replay

Hi,
This is the blog which explains how to add custom fields for CRM_DNO_MONITOR.
/people/bruyneel.guillaume/blog/2008/06/13/service-desk-implementation-guide-part-ii
Instead of looking or changing the BAdI, you can copy the program of CRM_DNO_MONITOR and modify it.
Please check this thread:
Reg : CRM_DNO_MONITOR
Regards,
Sanjai

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